Full Privacy Policy
1. Who We Are
panas77 ("we", "us", "our") operates the online gaming platform accessible at panas77.lat, offering sports betting, live casino, and slot game services primarily to users based in Malaysia. When you create an account or interact with our platform, panas77 acts as the data controller responsible for your personal information.
If you have any questions regarding this Privacy Policy, you may contact our Data Protection team via live chat or by emailing us at [email protected] (plain text — not a clickable link).
2. Data We Collect
panas77 collects personal data across several categories, depending on how you interact with our platform:
2.1 Information You Provide Directly
- Account Registration: Full name, date of birth, email address, phone number, and preferred currency (MYR).
- Identity Verification (KYC): Malaysian IC (MyKad) number or passport number, and a copy of a government-issued identification document. This is required by law for accounts above certain transaction thresholds.
- Payment Information: Bank account details, e-wallet identifiers (such as Touch 'n Go eWallet or Boost account references), and transaction records. Note that we do not store full card numbers — payment processing is handled by our certified payment gateway partners.
- Communications: Messages sent to our customer support team via live chat or email, including the content and metadata of those communications.
2.2 Information Collected Automatically
- IP address, device type, browser version, and operating system.
- Browsing behaviour on panas77.lat — pages visited, session duration, and features used.
- Login timestamps, game play history, and bet records for regulatory compliance and responsible gaming monitoring.
- Cookie identifiers and similar tracking technologies (see Section 6).
Malaysia-specific note: For users transacting in RM (Malaysian Ringgit) via FPX, DuitNow, or local bank transfers (Maybank2u, CIMB Clicks, Public Bank, Hong Leong Connect), transaction reference numbers and timestamps are retained as part of our financial record-keeping obligations.
3. How We Use Your Data
We use the personal data we hold about you for the following purposes:
- Account Management: To create, maintain, and secure your panas77 account, and to authenticate your identity when you log in.
- Service Delivery: To process deposits and withdrawals, settle bets, and provide access to sports betting, live casino, and slot games on our platform.
- Identity Verification (KYC/AML): To comply with anti-money-laundering regulations and verify that all players meet the minimum age requirement of 21 years old before participating in real-money gaming.
- Customer Support: To respond to your queries, resolve disputes, and improve our service quality based on feedback received.
- Responsible Gaming: To monitor betting patterns and flag accounts that may exhibit signs of problem gambling, enabling our team to offer support tools such as deposit limits, cool-off periods, and self-exclusion.
- Marketing Communications: To send you promotional offers, bonus notifications, and game updates — but only where you have given explicit consent. You may opt out at any time via your account settings or by contacting support.
- Security and Fraud Prevention: To detect and investigate suspicious activity, prevent account takeovers, and protect the integrity of the platform.
- Legal and Regulatory Compliance: To meet our obligations under applicable Malaysian law, including the reporting of certain financial transactions to the relevant authorities.
4. Legal Basis for Processing
panas77 processes your personal data on one or more of the following legal grounds:
- Contractual Necessity: Processing your account registration, deposits, withdrawals, and bet settlements is necessary to perform our contract with you.
- Legal Obligation: KYC identity checks, AML transaction monitoring, and certain data retention obligations are required by law.
- Legitimate Interests: Fraud detection, platform security, and responsible gaming monitoring are carried out in our legitimate interests and those of our wider user base, provided these do not override your fundamental rights.
- Consent: Where we rely on consent — for example, for marketing emails or optional cookies — you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
5. Data Sharing and Disclosure
panas77 does not sell your personal data. We may share it only in the circumstances described below, and only to the minimum extent necessary:
- Payment Processors: Certified payment gateway partners who facilitate FPX transfers, DuitNow transactions, and e-wallet payments (Touch 'n Go eWallet, Boost, GrabPay) receive only the data required to process your transaction.
- Identity Verification Providers: Third-party KYC service providers who assist us in verifying your identity documents. These providers are contractually bound to handle your data securely and only for the stated purpose.
- Regulatory Authorities: We may be required to disclose account and transaction data to Malaysian regulatory bodies, law enforcement agencies, or financial intelligence units where compelled by law or court order.
- IT and Infrastructure Providers: Cloud hosting and cybersecurity service providers who support the operation of panas77.lat. All such providers are bound by strict data processing agreements.
- Responsible Gaming Partners: In cases where a player requests self-exclusion or referral to a support service, limited data may be shared with approved responsible gaming organisations to facilitate that support.
International Transfers: If any of our service providers process data outside of Malaysia, panas77 ensures appropriate safeguards are in place — such as contractual clauses — to maintain a standard of protection equivalent to Malaysian data protection requirements.
6. Cookies and Tracking Technologies
panas77.lat uses cookies and similar technologies to deliver a better experience and to understand how players use our platform. Here is what we use and why:
- Strictly Necessary Cookies: Required for the platform to function — including session management, login authentication, and security tokens. These cannot be disabled.
- Performance Cookies: Help us understand page load times, error rates, and which features players use most. All data collected is aggregated and anonymised.
- Functional Cookies: Remember your preferences such as language setting, preferred sports categories, or display options so you don't have to reconfigure them every visit.
- Analytics Cookies: Used internally to measure traffic patterns and improve the panas77 experience. We do not share raw analytics data with third-party advertising networks.
You can manage your cookie preferences through your browser settings. Blocking certain cookies may limit some features of the platform. We do not use cookies to serve third-party advertising.
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by law. As a general guide:
- Active Account Data: Retained for the duration of your account's active status plus a minimum of five (5) years after account closure, in line with standard financial record-keeping obligations.
- Transaction Records: Retained for a minimum of seven (7) years to comply with Malaysian AML and tax-related requirements.
- KYC Documents: Retained for the period required by applicable regulations from the date of verification. Copies are securely deleted once the retention period expires.
- Support Communications: Retained for up to three (3) years after the matter is resolved, to assist with any follow-up disputes or regulatory queries.
- Marketing Consent Records: Retained until you withdraw consent, plus a reasonable period thereafter to demonstrate compliance.
When data is no longer required, it is securely deleted or anonymised so it can no longer be associated with you.
8. Your Rights
As a panas77 user, you have the following rights in relation to your personal data. To exercise any of them, contact our support team via live chat or email.
- Right of Access: You may request a copy of the personal data we hold about you.
- Right to Rectification: If any of your data is inaccurate or incomplete, you have the right to have it corrected.
- Right to Erasure: You may request deletion of your personal data, subject to any legal retention obligations that apply to us.
- Right to Restrict Processing: In certain circumstances, you may ask us to limit how we use your data while a dispute or query is being resolved.
- Right to Data Portability: You may request a copy of the data you have provided to us in a structured, machine-readable format.
- Right to Withdraw Consent: Where processing is based on consent (e.g., marketing emails), you may withdraw that consent at any time via your account settings or by contacting us.
- Right to Object: You may object to processing carried out on the basis of legitimate interests, including direct marketing.
We will respond to all valid requests within 30 days. In complex cases, we may extend this by a further two months and will notify you accordingly.
9. Security Measures
panas77 takes the security of your personal data seriously. We employ a range of technical and organisational safeguards, including:
- TLS/SSL encryption for all data in transit between your browser and our servers.
- AES-256 encryption for sensitive data stored at rest, including KYC documents and payment references.
- Multi-factor authentication (MFA) options for player accounts and mandatory MFA for all administrative access.
- Regular penetration testing and vulnerability assessments by independent security specialists.
- Strict role-based access controls — staff can only access data that is directly relevant to their job function.
- An incident response plan that includes notifying affected users and relevant authorities within required timeframes in the event of a data breach.
Your role matters too: Please keep your panas77 login credentials confidential and never share your password with anyone. If you suspect unauthorised access to your account, contact our support team immediately via live chat.
10. Minors and Age Verification
panas77 operates a strict 21+ age policy. Our platform is not intended for, and must not be used by, anyone under the age of 21. This is consistent with Malaysian responsible gaming standards for online casino-style gaming activities.
During registration, all users are required to confirm that they are 21 years of age or older. We further verify age through our KYC process, which requires submission of a valid government-issued identification document such as a Malaysian MyKad or passport.
We do not knowingly collect or process personal data from individuals under the age of 21. If we discover that we have inadvertently collected data from an underage user, we will immediately suspend the account and delete the data without delay.
If you are a parent or guardian and believe your child has registered on panas77, please contact us immediately at [email protected] (plain text only) and we will take prompt action.
11. Changes to This Policy
panas77 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will:
- Update the "Effective Date" at the top of this page.
- Display a notice on the panas77.lat homepage or within your account dashboard for a reasonable period after the change.
- Where required by law, seek renewed consent before applying the updated terms to your data.
We encourage you to review this page periodically. Your continued use of panas77 after a policy update constitutes acknowledgement of the revised terms.